Last updated: August 25, 2026

1. Provider and Scope

This website and the online shop at buytrimvia.com are operated by:

FUSIONWORKS LIMITED
Makariou III, 1–7
MITSIS Building 3, 3rd Floor
1065 Nicosia, Cyprus
Registration number: ΗΕ 491837
VAT: 60355114T
Email: [email protected]

These General Terms and Conditions apply to all contracts concluded via buytrimvia.com between FUSIONWORKS LIMITED, hereinafter referred to as “Seller”, “we”, “us” or “our”, and the respective customer, hereinafter referred to as “Customer” or “you”.

Deviating terms of the Customer will only apply if we have expressly agreed to their validity in text form.

2. Definitions

The following definitions apply to these General Terms and Conditions:

• Consumer: A natural person who enters into a legal transaction primarily for purposes that cannot be attributed to their commercial or self-employed professional activity.
• Customer: Any person who visits our website, accepts an offer, or places an order.
• Distance contract: A contract concluded without the simultaneous physical presence of the contracting parties, using exclusively means of distance communication.
• Product: The goods offered via buytrimvia.com.
• Business day: Monday to Friday, excluding public holidays at the respective shipping or destination location.

3. Information on the Website

We strive to present product descriptions, images, prices, availability, and other information on our website completely and accurately.

Product images are for illustrative purposes. Depending on screen display, production batch, or packaging changes, colors, packaging, and other minor details may differ slightly from the representation on the website.

Obvious spelling, calculation, or display errors are not binding for us. If an error affects an order already placed, we will inform the customer immediately and offer a correction or cancellation.

4. Offer and Conclusion of Contract

The presentation of products on our website generally constitutes an invitation to the customer to submit an order, and is not a binding contractual offer.

The customer submits a binding offer to purchase by:

1. selecting the desired package;
2. entering the required delivery and payment information;
3. reviewing the order summary; and
4. submitting the order via the final order button.

Before submitting, the customer can correct input errors or cancel the ordering process.

The contract is concluded when we expressly accept the order, send an order confirmation, or hand over the goods for shipment. An automatically generated order acknowledgment initially only confirms receipt of the order.

We reserve the right to reject an order for legitimate reasons, such as failed payment authorization, reasonable suspicion of fraud, incorrect price information, or lack of product availability.

5. One-Time Purchase

The TrimVia packages offered on the website are one-time purchases, unless expressly stated otherwise on the order page before the order is completed.

By making a purchase, no subscription is created and no recurring charges are incurred.

6. Prices and Additional Costs

The final prices stated on the website include the applicable taxes, where required by law.

Shipping costs, costs of optional priority processing, or other additional costs are clearly displayed to the customer before submitting the binding order.

The total price shown at the time of placing the order is the price applicable to that order.

Time-limited discounts, vouchers, and special offers are valid only within the respective promotion period and under the published terms.

7. Payment

The payment methods available on the checkout page are displayed to the customer during the ordering process. The availability of a particular payment method may depend on the country, order value, or the payment service provider used.

The purchase price becomes due upon conclusion of the order. The customer is responsible for providing complete and correct payment information and for having the necessary authorization to use the payment method.

Payment processing may be carried out by external payment service providers. For certain payment methods, the terms of the respective payment service provider may apply in addition.

If a payment is not authorized or is declined, we are not obliged to fulfill the order.

8. Delivery

Delivery will be made to the delivery address provided by the customer during the order. The customer is responsible for checking the delivery details for accuracy before submitting the order.

The estimated delivery time is usually 3 to 5 business days, unless otherwise stated on the order or shipping page. Specified delivery times are estimates and may be affected by public holidays, customs inspections, unforeseen transport disruptions, or other circumstances beyond our control.

For further information, please see our Shipping Policy.

9. Delivery Address and Failed Delivery

The customer is responsible for the accuracy and completeness of the delivery address provided.

If a shipment is returned to us due to an incorrect or incomplete address, failed delivery, or failure to collect, reasonable costs for reshipping may be incurred, to the extent permitted by law.

Please contact us as soon as possible if you notice an error in your delivery address after placing the order. Changes may no longer be possible once processing or shipping has begun.

10. Retention of Title and Transfer of Risk

The delivered goods remain our property until the full payment of the respective purchase price has been received.

For consumers, the risk of accidental loss or damage generally passes only upon delivery of the goods to the consumer or a third party designated by them.

11. Statutory Right of Withdrawal

Consumers generally have the right to withdraw from a distance contract within 14 days without giving any reason.

The withdrawal period generally begins on the day on which the consumer or a third party named by them who is not the carrier has received the goods.

To exercise the right of withdrawal, the customer must inform us of their decision by means of a clear statement before the withdrawal period expires, for example by email to: [email protected].

For more information on returns and the withdrawal process, please see our Return Policy.

12. Condition of Returned Products

Customers are permitted to inspect a product to the extent necessary to determine its nature, characteristics, and functionality.

The customer may be liable for any diminished value of the goods if this is due to handling that goes beyond such an inspection.

For sealed goods that are not suitable for return for reasons of health protection or hygiene, the right of withdrawal may be excluded once the seal has been removed or damaged, provided the legal requirements are met.

Dietary supplements should therefore be returned unopened, unused, and preferably in their undamaged original packaging.

13. Consequences of Withdrawal

In the event of an effective withdrawal, we will refund the payments received, including the cost of the cheapest standard delivery we offer, to the extent required by law.

Additional costs resulting from the customer choosing a more expensive delivery method than the cheapest standard delivery we offer will not be refunded.

The refund will generally be made no later than 14 days from the day on which we received the notice of withdrawal. We may withhold the refund until we have received the goods back or the customer has provided proof of return, whichever occurs earlier.

For the refund, we will generally use the same payment method as was used for the original transaction, unless otherwise agreed.

14. Return Shipping Costs

The direct costs of returning the goods are generally borne by the customer, unless we expressly offer free return shipping or are legally obliged to cover the costs.

Do not send products to the business address stated in the imprint without prior contact. This business address is not necessarily the valid return address.

The correct return address and return instructions will be provided after contacting our customer service.

15. Voluntary 30-Day Money-Back Guarantee

Where a 30-day money-back guarantee is offered on the order page, this is in addition to statutory consumer rights and does not limit them.

To claim the voluntary guarantee, the customer must contact our customer service within 30 days of receiving the order and follow the return instructions provided.

The exact conditions, exclusions, and return requirements are set out in our Return Policy.

16. Defects and Statutory Warranty

The statutory warranty rights apply to the products we deliver. The products must, at the time of delivery, have the agreed quality and comply with the legal requirements.

If a product was delivered damaged, defective, or incorrect, please contact us as soon as possible at [email protected].

Please provide your order number and, where possible, attach meaningful photos of the product and packaging. This will help us process your case more quickly.

17. Product Use and Health Information

TrimVia is a dietary supplement and not a medicinal product. The product is not intended to diagnose, treat, cure, or prevent any disease.

Dietary supplements are not a substitute for a varied and balanced diet and a healthy lifestyle.

Use the product exclusively as described on the product label and the provided usage instructions. Do not exceed the recommended daily consumption amount.

The product is not intended for persons under 18 years of age. Pregnant or nursing persons, persons with existing medical conditions, or persons taking medication should consult a physician before use.

Individual results may vary. Experiences or results shown on the website do not constitute a guarantee of specific outcomes.

18. Liability

We are fully liable for damages caused by intent or gross negligence, as well as in other cases where liability is mandatory by law.

In the case of slight negligence in the breach of essential contractual obligations, our liability is limited, to the extent permitted by law, to the typical and foreseeable damage.

Mandatory statutory liability claims, in particular under applicable product liability law and for injury to life, body, or health, remain unaffected.

The customer is responsible for using the product in accordance with the product information, warnings, and usage recommendations.

19. Intellectual Property

The content published on buytrimvia.com, including texts, logos, graphics, product images, design elements, and software, is protected by copyright or other intellectual property rights.

Without our prior written consent, these contents may not be reproduced, distributed, modified, or commercially used, except as permitted by law.

20. Prohibited Use of the Website

It is in particular prohibited to:

• use the website for unlawful or fraudulent purposes;
• provide false order, contact, or payment information;
• transmit malware or harmful code;
• circumvent security features of the website;
• unlawfully interfere with the website or its systems;
• automatically scrape content without required permission.

If there is a reasonable suspicion of abusive or unlawful use, we may reject orders or restrict access to our website, to the extent permitted by law.

21. Complaints and Customer Service

Complaints about a product, order, or our service can be submitted by email:

[email protected]

Please provide your name, order number, and as precise a description of your concern as possible. We aim to respond to inquiries within 14 days. If a longer processing time is required, we will inform you accordingly.

22. Data Protection

Information on how we collect, use, store, and share personal data can be found in our Privacy Policy.

23. Applicable Law

These General Terms and Conditions and the contractual relationship are governed by the law of the Republic of Cyprus, excluding the UN Convention on Contracts for the International Sale of Goods, unless this is contradicted by mandatory consumer protection provisions.

If the customer is a consumer and has their habitual residence in another country, they retain the mandatory protective provisions of that country.

24. Dispute Resolution and Jurisdiction

The statutory courts of jurisdiction apply. No exclusive place of jurisdiction is agreed with consumers where such an agreement would be legally impermissible.

We always strive to resolve complaints directly and amicably with our customers. Therefore, please contact us first at [email protected].

25. Changes to These Terms

We may amend these General Terms and Conditions for future orders if necessary due to legal, technical, or business developments.

For an order, the terms published at the time of the respective contract conclusion apply. Changes do not affect contracts already concluded, unless expressly agreed otherwise or required by law.

26. Severability Clause

If any provision of these General Terms and Conditions is or becomes wholly or partially invalid or unenforceable, the remaining provisions shall remain unaffected.

The invalid provision shall be replaced by the applicable statutory provisions.

27. Contact

If you have any questions about these General Terms and Conditions, you can reach us at:

FUSIONWORKS LIMITED
Makariou III, 1–7
MITSIS Building 3, 3rd Floor
1065 Nicosia, Cyprus
Registration number: ΗΕ 491837
VAT: 60355114T
Email: [email protected]