Please note that we do not charge your credit card until your item is shipped from our warehouse. If you want to cancel an order before this happens, please contact our customer service immediately and we will try to stop the package before it is shipped.

To cancel an order, please send an email to our customer service with the subject line "Cancellation" and your order number so we can correctly identify your order. Due to our fast shipping process, we cannot guarantee that every order can still be canceled in time. We will refund the amount paid within a maximum of 15 days.

If you are not completely satisfied with your purchase, we give you the option to return the goods within 14 calendar days of receipt.

All items must be returned sealed in their original packaging, unopened, unused, undamaged (if applicable) and suitable for resale.

If you wish to return an item, please contact our customer service first via email (Contact) and provide your order number and the reason for the return. We will then send you the return instructions. Please note that returns sent without prior approval will not be accepted.

If the product is damaged, we will gladly send you a replacement. Please contact our customer service and send us photos of the packaging and the damaged items. If the packaging is already visibly damaged, refuse acceptance immediately and contact us. Please note that a complaint regarding damaged goods must be made within the first 14 days after delivery in order to be processed.

Once your return has been received and inspected, our customer service team will contact you to let you know that we have received your return. We will also inform you whether your refund has been approved or rejected. If approved, your refund will be processed and a credit will be automatically applied to your credit card or original payment method within the following days.

If you have not yet received your refund, please check your account again first. Then contact your credit card company, as it may take some time for your refund to be officially posted. Next, contact your bank. There is often a processing period before refunds are credited. If you have done all of this and still have not received your refund, please contact our customer service team.

We do not refund or accept returns for free gifts or promotional items that were provided to you free of charge.

Please contact our customer service team and we will be happy to help you.