Last updated: August 25, 2026

1. General Shipping Information

These shipping terms apply to orders placed through buytrimvia.com.

We process and ship orders as quickly as possible. The delivery times displayed during the checkout process are estimated timeframes and not guaranteed delivery dates.

2. Order Processing

Orders are usually processed within 1 to 2 business days after successful payment confirmation.

Business days are Monday to Friday, excluding public holidays. Orders placed on weekends or holidays are generally processed on the next business day.

In the event of unusually high order volume, holidays, or unforeseen operational circumstances, processing may take longer. In such cases, we will do our best to inform you accordingly.

3. Estimated Delivery Time

After shipment, the estimated delivery time is usually 3 to 5 business days.

Actual delivery times may vary depending on the delivery address, the shipping carrier, regional holidays, weather conditions, customs inspections, or other circumstances beyond our control.

Please note that the processing time before shipment is not included in the estimated transit time.

4. Shipping Costs

The shipping costs applicable to your order will be clearly displayed on the checkout page before you place your order.

For the currently offered TrimVia packages:

• When purchasing one pack, standard shipping costs of €4.95 may apply.
• Selected multi‑pack orders may qualify for free standard shipping.
• Promotional offers may include different shipping conditions.

The shipping costs shown in the order summary immediately before you confirm your specific order are always binding.

5. Optional Priority Processing

During the checkout process, optional priority processing may be offered. If you select it, your order will be prioritized in our internal processing.

The current cost for optional priority processing is €14.95, unless a different amount is shown at checkout.

Priority processing accelerates the handling before shipment, but it is not an express shipping service and does not guarantee delivery by a specific date.

The cost is shown separately before you complete your order and will only be charged if you actively select this option.

6. Shipping Carriers

We work with suitable shipping and logistics providers for delivery. The carrier used may depend on the delivery address, availability, and the chosen shipping method.

After the shipment has been handed over, the final delivery leg may be carried out by a local postal or courier service.

7. Shipping Confirmation and Tracking

Once your order has been shipped, you will normally receive a shipping confirmation email to the email address provided with your order.

If tracking is available for the respective shipment, the email will contain a tracking number or a link to track your shipment.

It may take some time after receiving the shipping confirmation before the first tracking information appears with the carrier.

Please also check your spam or junk email folder if you do not receive a shipping confirmation.

8. Delivery Address

The customer is responsible for providing a complete and correct delivery address when placing the order.

Please check especially:

• First and last name of the recipient;
• Street and house number;
• Apartment, building, or floor details if required;
• Postal code and city;
• Country;
• Phone number and email address.

If you notice an error after placing your order, contact us immediately at [email protected] .

We will try to correct the address before shipping. However, a change cannot be guaranteed if the order has already been processed or shipped.

9. Failed Delivery

If no one is present when a delivery attempt is made, the carrier may:

• make another delivery attempt;
• leave the shipment at a secure location;
• hand it over to a neighbor;
• take it to a pickup point or branch.

Please check the tracking information and collect the package within the timeframe indicated there.

If a shipment is not collected in time, it may be returned to us.

10. Uncollected or Refused Shipments

If a shipment is returned to us due to refusal, failure to collect, or an incorrect address provided by the customer, reasonable additional shipping and handling costs may apply.

Such costs will only be charged or deducted from any refund to the extent that the customer is responsible for the failed delivery and this is legally permissible.

No flat fee will be charged that exceeds the actual and legally recoverable costs incurred.

11. Delayed Delivery

Most orders arrive within the indicated timeframe. However, delays may occasionally occur, especially due to:

• high shipping volumes;
• weekends or public holidays;
• weather conditions or natural events;
• strikes or operational disruptions;
• customs or security checks;
• incomplete or incorrect address details;
• delays with the local carrier.

If your tracking information does not update for several business days or your order is significantly delayed, please contact our customer service.

12. Lost Shipments

If your order has not arrived within a reasonable period, please contact us with your order number:

[email protected]

We will check the status of the shipment and may initiate an investigation with the responsible shipping carrier.

If the shipment is confirmed as lost, we will offer a replacement delivery or a refund, depending on the situation.

13. Shipments Marked as Delivered

If the tracking information shows your order as delivered but you cannot find the package, please first check:

• your mailbox and entrance area;
• an agreed or safe drop-off location;
• whether a family member or neighbor may have accepted the shipment;
• notifications from the carrier;
• a nearby pickup point or branch.

If you still cannot find the package, contact the carrier as soon as possible and then our customer service.

14. Damaged Delivery

If your order arrives damaged, please keep the product, shipping packaging, and the shipping label.

Contact us as soon as possible and send us:

• your order number;
• a description of the damage;
• photos of the damaged products;
• photos of the outer and inner packaging;
• a photo of the shipping label.

After reviewing the case, we will offer a replacement delivery, a refund, or another appropriate solution, depending on the situation.

For more information, please see our Return Policy.

15. International Deliveries

Whether delivery to a specific country is possible is shown during the checkout process. If your desired delivery country cannot be selected at checkout, we may currently not offer shipping to that destination.

International delivery times may be longer than the standard delivery times shown on the website.

16. Customs, Import Duties, and Taxes

For deliveries outside the European Union or the European Economic Area, import VAT, customs duties, clearance fees, or other local taxes may apply.

Unless expressly stated during the checkout process that these costs are included in the total price, the recipient is responsible for the applicable import charges.

The amount and collection of such charges are determined by the authorities of the destination country. We have no direct influence on them.

For further information, please contact your local customs or tax authority before placing your order.

17. Partial Shipments

In certain cases, an order may be shipped in multiple packages. This does not incur additional shipping costs for the customer if we have initiated the split.

Different tracking numbers and delivery times may apply to the individual packages.

18. Changing or Canceling an Order

If you wish to change or cancel an order, please contact us immediately at:

[email protected]

Due to our fast processing, we cannot guarantee that changes or cancellations will still be possible after the order has been placed.

If the order has already been shipped, our Return Policy applies.

19. Transfer of Risk

For consumers, the risk of accidental loss or damage generally passes only upon delivery of the goods to the consumer or a third party designated by them.

Mandatory statutory consumer rights remain unaffected.

20. Contact

If you have questions about your order, delivery, or tracking, please contact our customer service at:

FUSIONWORKS LIMITED
Makariou III, 1–7
MITSIS Building 3, 3rd Floor
1065 Nicosia, Cyprus
Registration number: ΗΕ 491837
VAT: 60355114T
Email: [email protected]